Frequently Asked Questions

Everything you need to know about your BELLAMI hair journey.

How do I choose the right shade for my hair extensions?

We offer a free color matching service! You can upload a photo of your hair in natural lighting to our website, or purchase a color ring to compare shades in the comfort of your home.

What is the difference between Remy and Non-Remy hair?

BELLAMI uses 100% Remy human hair, which means all cuticles are intact and facing the same direction. This ensures minimal tangling, a natural shine, and a longer lifespan for your extensions.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days within the United States. We also offer expedited shipping options at checkout if you need your hair for a special event.

Can I use heat styling tools on my extensions?

Yes, because our extensions are made from 100% human hair, you can use straighteners, curling irons, and blow dryers. We recommend using a heat protectant spray and keeping the temperature below 350°F.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the security seal has not been broken and the hair has not been worn or tampered with due to hygienic reasons.

How should I wash and maintain my BELLAMI extensions?

We recommend washing your extensions every 15-20 wears using sulfate-free and paraben-free products. Always brush gently starting from the ends and moving upwards to prevent shedding.